Return & Exchange Policy
Return and Exchange Policy – www.migzorn.com
Last Updated: March 2026
At MIGZORn.com, we want you to love your purchase. If for any reason you're not completely satisfied, we're here to help with returns and exchanges, subject to the conditions below.
1. General Return Window
You may request a return or exchange within 10 days from the date of delivery (for most eligible items).
The item must be unused, in its original condition, with all tags, labels, packaging, and accessories intact.
Proof of purchase (order invoice/email) must accompany the return.
2. Eligibility by Category
Different product categories have specific rules due to hygiene, personalization, and value considerations:
Apparels & Footwear
Eligible for return or exchange within 10 days.
Items must be unworn, unwashed, with original tags attached. Try-on is allowed (like in a physical store), but visible signs of use (stains, odors, makeup marks, wear on soles) will disqualify the return.
We encourage trying items on clean surfaces.
Fashion Eyewear (Sunglasses, Optical Frames)
Eligible for return or exchange within 10 days.
Must be in brand-new condition with protective films, cases, cleaning cloths, and all original packaging. Minor handling marks may be acceptable, but scratched lenses or damaged frames are not eligible.
Jewelry
Eligible for return or exchange within 7–10 days (we recommend 7 days for high-value pieces).
Must be unworn, with original certificates (if provided), tags, and packaging intact. No alterations, engravings (unless faulty), or signs of wear.
Note: Personalized/engraved/custom jewelry is generally non-returnable except in cases of manufacturing defects.
Perfumes & Cosmetics
Non-returnable / non-exchangeable for hygiene reasons once the seal is broken or the product is opened/used.
Returns are accepted only if:
The product is sealed/unopened with intact tamper-proof seal
The packaging is undamaged
Within 7 days of delivery
Defective/damaged items (leaking, broken seal on arrival, wrong product) are eligible for replacement or refund.
3. What is Not Eligible for Return/Exchange
Final sale items or items marked "Non-returnable" on the product page
Used/opened hygiene-sensitive products (perfumes, cosmetics, earrings for pierced ears, intimate apparel)
Damaged items due to customer misuse
Missing original packaging/tags/labels
Items returned after the specified window
Change-of-mind returns for personalized/custom products
4. Return Process
Raise a return/exchange request via your MIGZORn.com account → "My Orders" → Select the order → "Request Return/Exchange" (or email us at support@migzorn.com with your order number).
Provide photos of the item (showing condition/tags/packaging) if requested.
We'll review and approve the request (usually within 1–2 business days) and send return instructions (including pickup/shipping address).
Pack the item securely in its original box (use additional padding if needed).
Ship it back using the provided method or your preferred courier (keep the tracking number).
5. Refunds & Exchanges
Exchange: Subject to stock availability. We'll process the new item once we receive and inspect the returned product.
Refund: Processed to the original payment method after inspection (usually within 7–10 business days).
Online payments: Refund to card/wallet/UPI (may take 5–10 additional days depending on your bank).
Cash on Delivery (COD): Refund via bank transfer (provide bank details) or store credit.
Return Shipping: Customer pays return shipping unless the item is defective/damaged/wrong on arrival (in which case we provide prepaid return label or reimburse reasonable shipping).
Restocking Fee: None for most returns; however, a 10–20% restocking fee may apply for apparel/footwear returns in certain cases (e.g., without tags).
6. Defective/Damaged/Wrong Item
If you receive a damaged, defective, or incorrect product:
Contact us within 48 hours of delivery with photos.
We will arrange a replacement (preferred) or full refund + reimburse return shipping.
7. Important Notes
All returns are subject to quality inspection at our warehouse.
We reserve the right to deny returns that do not meet the above conditions.
For any questions, reach out to our support team at support@migzorn.com or via WhatsApp (add your number).
We appreciate your understanding and thank you for shopping with MIGZORn.com! 💎👗🛍️